Shipping Policy

Effective Date: July 13, 2026

Welcome to Volkhr. We appreciate your trust in our brand and are committed to providing a reliable and transparent shipping experience for every order. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Please read this policy carefully before placing an order. By completing a purchase from Volkhr, you acknowledge and agree to the shipping terms described below.

Order Processing

Every order placed with Volkhr is carefully reviewed, prepared, and packed before it is shipped. Our fulfillment team works diligently to ensure that every package meets our quality standards before leaving our warehouse.

Processing Schedule

Orders submitted before 5:00 PM EST on a business day generally begin processing the same day.

Orders placed:

• After 5:00 PM EST
• On Saturdays
• On Sundays
• During recognized holidays

will begin processing on the next available business day.

Although most orders are processed within one business day, occasional delays may occur during periods of exceptionally high order volume, inventory verification, severe weather conditions, or carrier disruptions.

Shipping Time

After an order has completed processing, it is transferred to one of our shipping partners for transportation.

Estimated Delivery Timeline

Delivery estimates begin after the order has been processed and handed to the shipping carrier.

Business days do not include:

• Saturdays
• Sundays
• Federal holidays

Actual delivery dates may vary depending on destination, weather conditions, carrier capacity, and other circumstances beyond our control.

Shipping Rates

Volkhr offers straightforward shipping pricing without hidden fees.

The shipping charge is calculated during checkout before payment is completed.

Shipping fees are non-refundable once an order has been shipped unless otherwise required by applicable law.

Delivery Services

To provide dependable service throughout the United States, Volkhr works with established national carriers.

Orders may be delivered through one of the following shipping providers:

• USPS
• UPS
• FedEx

Carrier selection is determined based on factors such as:

• Destination
• Package size
• Shipping efficiency
• Carrier availability

The selected carrier may vary between orders.

Tracking Your Order

Once your package has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Shipping carrier
• Tracking link
• Shipment status

Tracking information is generally activated within 24 to 48 hours after the carrier scans the package into its network.

If tracking has not updated immediately after shipment confirmation, please allow additional time for carrier systems to refresh.

Customers can monitor shipment progress at any time using the provided tracking information.

Shipping Destinations

Volkhr currently ships throughout the United States.

We are continually evaluating opportunities to expand shipping availability to additional regions in the future.

If shipping restrictions apply to a specific location, customers will be notified during checkout.

Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP Code
• Contact email

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned shipments
• Additional shipping charges
• Failed deliveries

Volkhr cannot guarantee successful delivery when inaccurate information is provided.

Address Changes

If you need to update your shipping address, please contact our customer support team as soon as possible.

Address modifications can generally only be made before an order enters the shipping process.

Once a package has been shipped, we may be unable to:

• Redirect shipments
• Modify delivery addresses
• Cancel shipment requests

Although we will make every reasonable effort to assist, address changes cannot be guaranteed after fulfillment has begun.

Order Confirmation

After placing an order, you will receive an order confirmation email.

This confirmation includes:

• Order number
• Purchased products
• Billing information
• Shipping address
• Payment confirmation

If you do not receive your confirmation email shortly after purchase, please check your spam or junk folder before contacting customer support.

Shipping Confirmation

When your package leaves our fulfillment facility, a shipping confirmation email will be sent automatically.

This email includes:

• Carrier name
• Tracking number
• Shipment details
• Estimated delivery information

Customers should retain this email until the order has been successfully delivered.

Multiple Item Orders

Orders containing multiple products, including combinations of skirts, midi dresses, kimono styles, and maxi dresses, are generally packaged together whenever possible.

However, depending on:

• Inventory availability
• Warehouse logistics
• Package size limitations

certain orders may be shipped in separate packages.

If multiple shipments are required, each package will receive its own tracking information.

There is no additional shipping charge for authorized split shipments related to the same order.

Delivery Delays

While we strive to meet all estimated delivery windows, unexpected delays can occasionally occur.

Possible causes include:

• Severe weather
• Transportation interruptions
• High carrier volume
• Customs or government inspections (where applicable)
• Natural disasters
• Public emergencies
• Mechanical issues
• Incorrect addresses
• Carrier operational delays

Estimated delivery dates should be considered estimates rather than guaranteed arrival dates.

Volkhr is not responsible for delays caused by shipping carriers after packages have been accepted for transportation.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us promptly.

We recommend waiting until the carrier has completed its delivery investigation before a replacement or other resolution is considered.

Our customer support team will work with both the shipping carrier and the customer to help resolve the issue whenever possible.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please:

1. Verify the shipping address.
2. Check around entrances, porches, mailboxes, or secure delivery locations.
3. Ask household members or neighbors if they accepted the package.
4. Contact the shipping carrier for delivery details.
5. Reach out to Volkhr if additional assistance is needed.

Carrier delivery scans may occasionally occur several hours before the package is physically available at the delivery location.

Undeliverable Packages

Packages may be returned to Volkhr if they are considered undeliverable due to reasons such as:

• Incorrect address
• Invalid recipient information
• Repeated unsuccessful delivery attempts
• Refused delivery

If a package is returned, we will contact the customer regarding available options.

Additional shipping charges may apply if reshipment is requested.

Refused Deliveries

If a shipment is refused by the recipient without prior authorization from Volkhr, any applicable shipping expenses, return shipping costs, or carrier fees may be deducted from any eligible refund where permitted.

Weather and Force Majeure

Delivery schedules may be affected by circumstances beyond our reasonable control, including but not limited to:

• Hurricanes
• Flooding
• Wildfires
• Snowstorms
• Earthquakes
• Government restrictions
• Public emergencies
• Transportation disruptions
• Labor strikes
• Carrier operational interruptions

In these situations, delivery estimates may be extended until normal shipping operations resume.

Damaged Packages

If your package arrives visibly damaged, please:

• Take photographs of the package and contents immediately.
• Retain all original packaging materials.
• Contact Volkhr as soon as possible after delivery.

Providing photographs and order details helps us work efficiently toward an appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, please contact our customer support team promptly.

When contacting us, include:

• Order number
• Product received
• Photos of the item
• Photos of the shipping label if available

Our team will review the information and provide instructions for resolving the issue.

Order Status

Customers can monitor order progress through the shipping confirmation email and tracking information provided after dispatch.

Typical order stages include:

• Order Received
• Processing
• Shipped
• In Transit
• Out for Delivery
• Delivered

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking.
• Being available to receive deliveries when necessary.
• Contacting the carrier regarding delivery instructions if required.
• Reviewing all order details before completing checkout.

Our Commitment

At Volkhr, we understand that timely delivery is an important part of your shopping experience. Whether you're ordering a stylish skirt, an elegant midi dress, a flowing kimono, or a sophisticated maxi dress, our fulfillment team works carefully to ensure each order is prepared with attention to detail and shipped as efficiently as possible.

We continuously evaluate our fulfillment processes and carrier partnerships to provide dependable shipping service while maintaining the quality our customers expect.

Customer Support

If you have any questions regarding shipping, delivery, tracking information, or your order status, our customer support team is happy to assist.

Volkhr

Customer Support Email: support@volkhr.com

Support Hours:

Monday – Saturday: 8:00 AM – 7:00 PM (EST)

We strive to respond to customer inquiries as quickly as possible during our regular support hours.