Return & Refund Policy

1. Return & Refund Policy

Last Updated: March 12, 2024

Store: Volkhr
Website: https://volkhr.com/
Support Email: support@volkhr.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

2. Overview

At Volkhr, customer satisfaction is an important part of our service. We want every customer to feel confident when purchasing from our store. If for any reason you are not completely satisfied with your purchase, our return and refund process is designed to be straightforward and fair.

This Return & Refund Policy explains the conditions under which items may be returned, the timeframe for requesting a return, and how refunds are processed once returned products are received.

Volkhr offers fashion apparel including dresses, jackets, and tops, and we encourage customers to review product details and sizing information before placing an order. However, if an item does not meet expectations, our return process is available to help resolve the situation.

3. Return Eligibility

Customers may request a return for eligible products purchased from Volkhr within the return window described below.

Return Window

To qualify for a return, the item must meet the following conditions:

• The product must be returned within the 60-day return period.
• The item must be unused and in its original condition.
• All original tags, packaging, and accessories must be included.
• The item must not show signs of wear, washing, or damage caused after delivery.

Returned items that do not meet these requirements may not qualify for a refund.

4. Non-Returnable Items

While Volkhr aims to accommodate most return requests, certain items may not be eligible for return in specific situations.

Returns may not be accepted if:

• The product has been worn, washed, or altered.
• Tags or original packaging are missing.
• The item was damaged due to misuse after delivery.
• The return request is submitted after the 60-day return window.

If there is uncertainty regarding return eligibility, customers are encouraged to contact our support team for clarification.

5. How to Start a Return

Customers who wish to return an item should contact the Volkhr support team before sending any items back.

Return Request Steps

1. Contact our support team at support@volkhr.com.
2. Provide your order number and a brief description of the return reason.
3. If applicable, include photos of the product.
4. Our team will review the request and provide return instructions.

Please do not send items back without receiving return instructions from our support team, as this may delay the processing of your return.

6. Return Shipping

Return shipping instructions will be provided once the return request has been approved.

Customers should carefully package the returned item to ensure it arrives safely.

The returned package should include:

• The item being returned
• Original packaging (if available)
• Order reference information

Using a shipping method that includes tracking is recommended to ensure the return can be monitored during transit.

7. Refund Policy

Once the returned item has been received and inspected by our team, the refund process will begin if the return meets eligibility requirements.

Refund Timeline

Refunds are issued without additional processing fees.

The refund will be returned using the original payment method used during checkout.

Depending on the financial institution or payment provider, it may take additional time for the refunded amount to appear on the customer’s account statement.

8. Refund Conditions

A refund will generally be approved if:

• The returned item meets the return eligibility requirements.
• The return was initiated within the 60-day return period.
• The product is received in its original condition.

If the returned product does not meet these requirements, Volkhr may not be able to issue a refund.

Customers will be notified if additional information is required during the evaluation process.

9. Exchanges

At this time, Volkhr does not process direct product exchanges through the return system.

Customers who would like a different size, color, or item may return the original product following the standard return process and place a new order separately.

This process helps ensure faster order fulfillment and inventory availability.

10. Damaged or Defective Items

If an item arrives damaged or defective, customers should contact our support team as soon as possible.

To help us review the issue efficiently, please include:

• Order number
• Photos of the damaged item
• Photos of the packaging (if applicable)

Our team will evaluate the issue and provide assistance with an appropriate solution.

11. Incorrect Items

If a customer receives an incorrect item that does not match the order confirmation, please contact us immediately.

Our support team will investigate the issue and provide instructions for resolving the situation.

Please include:

• Order number
• Photo of the item received

This helps us verify the issue and respond promptly.

12. Late or Missing Refunds

If you have received confirmation that your refund was processed but the funds have not appeared in your account, please consider the following steps:

1. Allow additional time for your bank or payment provider to process the transaction.
2. Check with your credit card company or payment provider.
3. Contact your bank for confirmation of pending transactions.

If the issue persists after these steps, please contact our support team for assistance.

13. Order Cancellations

Customers may request order cancellations before the order has been processed for shipment.

Once an order has entered the shipping stage, cancellation may no longer be possible.

To request a cancellation, contact:

support@volkhr.com

Our team will confirm whether the order can still be canceled.

14. Return Address

Return address details will be provided by our support team once the return request has been reviewed and approved.

This ensures that all returns are directed to the correct processing location.

15. Customer Support

Volkhr provides dedicated customer support for questions related to orders, returns, or refunds.

Customer Support Information

Customers are encouraged to contact our team if they need assistance with any part of the return process.

16. Policy Updates

Volkhr may update this Return & Refund Policy from time to time to reflect operational improvements or policy adjustments.

Any changes will be posted on this page with the updated Last Updated date.

Customers are encouraged to review this policy periodically to stay informed about our return procedures.