Return & Refund Policy

Effective Date: July 13, 2026

At Volkhr, we want you to shop with confidence. Customer satisfaction is important to us, and we are committed to making the return and refund process as straightforward and transparent as possible.

If you are not completely satisfied with your purchase, this Return & Refund Policy explains your eligibility for returns, refunds, exchanges, and the steps required to complete the process.

By placing an order with Volkhr, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns within 60 calendar days from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

• Be returned within the 60-day return period.
• Be in new, unworn, and unused condition.
• Be free from stains, odors, makeup, perfume, or damage.
• Include all original tags, labels, and packaging whenever possible.
• Not have been altered, washed, or modified after delivery.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Eligible Products

Most products purchased from Volkhr are eligible for return, including:

• Skirts
• Midi Dresses
• Maxi Dresses
• Kimonos

Items must satisfy the return conditions described above.

3. Non-Returnable Items

For hygiene, safety, and product integrity, certain items cannot be returned, including:

• Products showing signs of wear or use.
• Items damaged by improper handling after delivery.
• Products missing significant components or original tags.
• Items returned outside the 60-day return window.
• Gift cards, if offered.
• Final sale or clearance items specifically marked as non-returnable at the time of purchase.

If a non-returnable item is sent back to us, it may be returned to the customer without a refund.

4. How to Start a Return

To begin a return request, please contact our customer support team.

Please include:

• Your order number.
• The name of the item(s) you wish to return.
• The reason for the return.
• Photos, if the item is damaged, defective, or incorrect.

Our support team will provide return instructions and any additional information needed to complete the process.

Customer Support

Store: Volkhr

Email: support@volkhr.com

Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

5. Return Shipping

Customers are responsible for securely packaging returned merchandise to help prevent damage during transit.

We recommend using a shipping service that provides tracking information, as Volkhr cannot guarantee receipt of packages that are lost during return transit.

Please do not return products until you have received return instructions from our customer support team.

6. Inspection of Returned Items

After your return arrives at our facility, our team will inspect the merchandise to verify that it meets the conditions outlined in this policy.

Inspection generally includes verification of:

• Product condition.
• Signs of wear or damage.
• Original tags and packaging.
• Return eligibility.
• Order information.

Once inspection has been completed, you will receive an email notifying you whether your return has been approved.

7. Refund Policy

When a return is approved, refunds are issued to the original payment method used for the purchase.

Refund Timeline

Refunds are processed within 12 business days after the returned item has been inspected and approved.

Depending on your financial institution or payment provider, it may take additional time for the refunded amount to appear on your account statement.

8. No Restocking Fees

Volkhr does not charge any restocking fees for approved returns.

If your return meets our eligibility requirements, your refund will be processed without any restocking deductions.

9. Shipping Charges

The original shipping charge paid at checkout is generally non-refundable unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item received is defective.
• Applicable law requires otherwise.

10. Exchanges

If you would like a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability at the time your request is processed.

If the requested replacement is unavailable, a refund may be issued after the returned item has been approved.

11. Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photos of the shipping packaging, if applicable.

We will review your request and work toward an appropriate resolution.

12. Incorrect Items

If you receive an item different from what you ordered, please notify us promptly.

Include:

• Your order number.
• The item you received.
• Photos of the product.
• Photos of the shipping label if available.

Our customer support team will review your request and provide the next steps.

13. Cancellations

Orders may only be canceled before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled. However, eligible items may be returned in accordance with this Return & Refund Policy after delivery.

14. Refused Deliveries

If a shipment is refused without prior authorization, any eligible refund may exclude shipping costs incurred during the original shipment or return shipment where permitted by applicable law.

15. Lost Returns

If you are returning an item, we strongly recommend using a shipping service that includes tracking.

Volkhr is not responsible for returned packages that are lost or damaged during transit before they are received at our facility.

Keeping your shipping receipt and tracking number will help if the carrier needs to investigate a shipment.

16. Partial Refunds

In certain situations, a partial refund may be issued if a returned item:

• Shows minor signs of use.
• Is missing non-essential packaging or accessories.
• Has reduced value due to customer handling.

Any partial refund will be determined after inspection of the returned merchandise.

17. Return Refusal

A return request may be declined if:

• The return period has expired.
• The item has been worn, washed, or altered.
• Required components are missing.
• The product is damaged due to misuse.
• The returned merchandise does not match the original order.

If a return cannot be approved, we will notify you after inspection.

18. Customer Responsibilities

Customers are responsible for:

• Reviewing product information before purchasing.
• Providing accurate order information.
• Following the provided return instructions.
• Packaging returned merchandise securely.
• Retaining proof of return shipment until the process is complete.

19. Our Commitment

At Volkhr, we strive to provide quality apparel and dependable customer service. Whether you've purchased a skirt, midi dress, maxi dress, or kimono, we want your shopping experience to be a positive one from checkout through delivery and beyond.

Our goal is to handle every return fairly, process approved refunds promptly, and provide clear communication throughout the entire process.

20. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us.

Volkhr

Email: support@volkhr.com

Customer Support Hours

Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Our customer support team is happy to assist you and will respond as quickly as possible during normal business hours.