Cancel/ Change Order

1. Cancel/ Change Order Policy

Last Updated: March 12, 2024

Store: Volkhr
Website: https://volkhr.com/
Support Email: support@volkhr.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

2. Overview

At Volkhr, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel or Change Order Policy explains the procedures and conditions under which orders may be updated, modified, or canceled.

Our goal is to process and ship orders as quickly as possible so customers can receive their purchases without unnecessary delays. Because of this fast processing system, requests to cancel or change orders must be submitted promptly.

Customers are encouraged to review their order details carefully before completing a purchase, including product selection, sizes, quantities, and shipping information.

Volkhr offers fashion apparel including dresses, jackets, and tops, and we aim to provide a smooth ordering and support experience if adjustments are required.

3. Order Cancellation

Customers may request to cancel an order if the order has not yet entered the shipping process.

Once an order is submitted, it begins processing in our system. During this stage, our fulfillment team verifies the order and prepares it for packaging and shipment.

Cancellation Eligibility

If the order has already been shipped, it can no longer be canceled. In such cases, customers may refer to our Return & Refund Policy once the package has been delivered.

4. How to Request an Order Cancellation

To request an order cancellation, customers should contact our support team as soon as possible after placing the order.

Please provide the following information in your request:

• Order number
• Customer name
• Email used for the purchase
• Cancellation request

Requests should be sent to:

support@volkhr.com

Our team will review the order status and confirm whether the cancellation can still be completed.

If the cancellation request is approved, the order will be stopped before shipment and the refund process will begin.

5. Refunds for Canceled Orders

When an order is successfully canceled before shipment, a refund will be issued to the original payment method.

Refund Timeline for Canceled Orders

Refunds for canceled orders are issued without additional cancellation fees.

The exact time it takes for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Order Changes

Customers may request changes to their order if the request is made before the order is shipped.

Possible order changes may include:

• Updating the shipping address
• Correcting the recipient name
• Adjusting item quantities
• Changing product size or color (if available)

Once an order has been shipped, it may no longer be possible to modify the order details.

7. Changing Shipping Address

If a customer notices an error in the shipping address after placing an order, they should contact our support team immediately.

Address changes may be possible if the order has not yet been shipped.

Customers should provide the following information when requesting an address change:

• Order number
• Original shipping address
• Corrected shipping address

Our team will verify the order status and confirm whether the address can be updated.

If the package has already been shipped, the address may not be modifiable.

8. Product Changes

Customers who wish to change the product ordered—such as selecting a different size, color, or item—should contact our support team as soon as possible.

Product changes may be possible if:

• The order has not yet entered the shipping stage
• The requested item is available in stock

If the order has already been shipped, product changes cannot be applied. Customers may instead follow the return process described in our Return & Refund Policy.

9. Orders Already Shipped

Once an order has been shipped and a tracking number has been assigned, cancellation or modifications are no longer possible.

Customers will receive a shipping confirmation email containing tracking information when the package leaves our facility.

If customers wish to return the product after delivery, they may do so in accordance with the Return & Refund Policy, which allows eligible returns within the designated return window.

10. Incorrect Orders

If an order was placed incorrectly due to a mistake during checkout, customers should contact our support team immediately.

Providing the order number and details of the requested correction will help our team determine whether the change can still be applied.

Early communication increases the chances of successfully modifying the order before it ships.

11. Duplicate Orders

If a customer accidentally places the same order more than once, they should contact Volkhr support as soon as possible.

Our team will review the orders and assist with canceling the duplicate if the order has not yet been shipped.

If both orders have already been shipped, customers may return the additional items following the procedures described in our Return & Refund Policy.

12. Order Processing Time

Orders at Volkhr are typically processed quickly to ensure fast delivery.

Order Processing Timeline

Because orders move quickly through our fulfillment process, cancellation or modification requests should be submitted as soon as possible.

13. Customer Responsibility

Customers are responsible for reviewing order details carefully before completing a purchase.

This includes confirming:

• Selected products
• Sizes and quantities
• Shipping address
• Billing information

Providing accurate order information helps prevent delays or complications during processing.

14. Customer Support

Volkhr provides customer assistance for order-related inquiries including cancellations, modifications, and order status updates.

Contact Information

Our support team aims to respond to inquiries as quickly as possible during operating hours.

15. Policy Updates

Volkhr may update this Cancel or Change Order Policy periodically to reflect operational improvements or service adjustments.

Any updates will be published on this page along with the revised Last Updated date.

Customers are encouraged to review this policy before placing orders to stay informed about cancellation and modification procedures.