Cancel/Change Order

Cancel / Change Order Policy

Effective Date: July 13, 2026

At Volkhr, we understand that you may occasionally need to cancel or modify an order after it has been placed. We make every reasonable effort to accommodate these requests whenever possible. Because orders are processed quickly to ensure timely delivery, cancellation and modification requests are subject to the conditions outlined in this policy.

Please review the information below to understand how order cancellations and changes are handled.

1. Order Cancellation

Customers may request to cancel an order before it enters the processing stage.

Since most orders begin processing shortly after they are placed, we encourage you to contact our customer support team as soon as possible if you need to cancel an order.

While we will make every reasonable effort to honor cancellation requests, we cannot guarantee cancellation once order processing has begun.

2. Cancellation Timeline

Orders that have already been packed, prepared for shipment, or handed to the shipping carrier can no longer be canceled.

3. How to Request a Cancellation

To request an order cancellation, please contact our customer support team with the following information:

• Order number
• Full name used for the order
• Email address
• Reason for the cancellation request

Submitting a cancellation request does not automatically mean the order has been canceled.

Our team will confirm whether the request was received before processing began.

4. Changing an Order

Customers may request changes to an order before it enters processing.

Possible changes may include:

• Updating the shipping address
• Correcting the recipient's name
• Updating contact information
• Changing the size of an item
• Changing the color of an item
• Adjusting product quantities
• Removing an item from the order
• Adding additional eligible items, when available

All requested changes are subject to product availability and processing status.

5. Address Changes

If you notice an error in your shipping address, please contact us immediately.

Address updates can typically be made only before an order has been processed.

Once an order has been shipped, we are generally unable to:

• Change the delivery address
• Redirect the shipment
• Modify recipient information

Customers are responsible for providing accurate shipping information during checkout.

6. Changes After Shipment

Once an order has been shipped, it can no longer be modified.

This includes changes to:

• Shipping address
• Products ordered
• Item quantities
• Size selections
• Color selections
• Shipping method

If you no longer wish to keep the items after delivery, you may request a return in accordance with our Return & Refund Policy.

7. Order Processing Speed

To provide fast and reliable service, Volkhr processes orders promptly during normal business hours.

Processing Schedule

Orders placed after 5:00 PM EST, on weekends, or on recognized holidays will begin processing on the next business day.

Because of this efficient workflow, cancellation and modification requests should be submitted as quickly as possible.

8. If an Order Cannot Be Canceled

If your order has already entered processing or has been shipped before your request is received, cancellation will no longer be possible.

After your order is delivered, eligible items may be returned within the return period described in our Return & Refund Policy.

9. Refunds for Canceled Orders

If your cancellation request is approved before processing begins:

• The order will be canceled.
• No additional cancellation fees will be charged.
• Any payment received will be refunded to the original payment method.

Approved refunds are generally processed within 12 business days, although your financial institution may require additional time to post the refund to your account.

10. No Cancellation Fees

Volkhr does not charge cancellation fees for approved order cancellations made before processing begins.

There are no administrative or processing fees deducted from approved cancellations.

11. Product Availability

If a requested product change involves replacing an item, the replacement product must be available at the time the request is reviewed.

If the requested replacement is unavailable, our customer support team will discuss available alternatives whenever possible.

12. Orders with Multiple Items

If your order contains multiple products, such as skirts, midi dresses, maxi dresses, or kimonos, some items may already be in processing while others have not yet entered fulfillment.

In such cases, modifications or cancellations may only be possible for the portion of the order that has not yet been processed.

13. Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

Our team will review the orders and, where possible, assist with canceling any duplicate order that has not yet entered processing.

14. Payment Authorization

In some cases, payment authorization may occur immediately after an order is placed.

Even if payment has been authorized, cancellation is still possible if the order has not yet entered processing.

If the cancellation is approved, any eligible refund will be issued to the original payment method.

15. Customer Responsibilities

Customers are responsible for:

• Reviewing order details before completing checkout.
• Providing accurate billing and shipping information.
• Selecting the correct products, sizes, colors, and quantities.
• Contacting us promptly if changes are required.

Carefully reviewing your order before payment is the best way to avoid the need for modifications.

16. Our Commitment

At Volkhr, we strive to provide an efficient order fulfillment process while remaining flexible whenever possible.

We understand that mistakes can happen during checkout, and our customer support team will make every reasonable effort to assist with eligible cancellation or modification requests before processing begins.

Once an order has entered fulfillment or has been shipped, our priority shifts to ensuring safe and timely delivery.

17. Contact Us

If you need to cancel or modify an order, please contact us as soon as possible.

Volkhr

Customer Support Email: support@volkhr.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

To help us process your request efficiently, please include your order number and the details of the cancellation or change you would like to make.