FAQs

Frequently Asked Questions (FAQs)

Effective Date: July 13, 2026

Welcome to the Volkhr Frequently Asked Questions page. Here you'll find answers to many of the most common questions about shopping with us, including orders, shipping, payments, returns, and customer support.

If you cannot find the information you're looking for, our Customer Support Team is always happy to assist.

Ordering

How do I place an order?

Shopping at Volkhr is simple:

Browse our collection.
Select your preferred size and quantity.
Add the item to your cart.
Proceed to checkout.
Complete your payment using one of our accepted payment methods.

Once your order is successfully placed, you will receive an order confirmation email.

Can I change or cancel my order?

Yes—but only before your order enters processing.

Because orders are processed quickly, we recommend contacting us immediately if you need to make changes or cancel an order.

Once an order has been processed or shipped, it can no longer be canceled or modified.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible.

If your order has not entered processing, we will do our best to update your shipping address.

Once an order has been shipped, address changes are generally no longer possible.

Shipping

How long does order processing take?

Orders are processed within:

Processing Information	Details
Processing Time	1 Business Day
Processing Days	Monday – Friday
Cut-Off Time	5:00 PM EST

Orders placed after 5:00 PM EST, on weekends, or on holidays begin processing on the next business day.

How long does shipping take?

Our estimated delivery timeline is:

Shipping Stage	Estimated Time
Order Processing	1 Business Day
Transit Time	2–6 Business Days
Total Estimated Delivery	3–7 Business Days

Delivery estimates may vary depending on your location and shipping carrier.

How much does shipping cost?

We offer one simple shipping option.

Shipping Method	Cost
Standard Shipping	Flat Rate: $6.99

Which carriers do you use?

Orders are delivered through trusted shipping partners, including:

USPS
UPS
FedEx

The carrier used for your shipment may vary depending on your delivery location and operational requirements.

Will I receive tracking information?

Yes.

Once your order ships, you'll receive an email containing:

Tracking number
Shipping carrier
Shipment confirmation
Tracking link

Tracking information usually becomes active within 24–48 hours after shipment.

Do you ship on weekends?

No.

Orders are processed Monday through Friday.

Orders placed on Saturdays, Sundays, or recognized holidays will begin processing on the next business day.

Payments

What payment methods do you accept?

We currently accept:

PayPal
Venmo

Available payment options are displayed during checkout.

Is my payment secure?

Yes.

Payments are processed through secure third-party payment providers using industry-standard security measures designed to protect your financial information.

Volkhr does not store your complete payment credentials.

When will I be charged?

Payment is authorized when you complete checkout.

Orders begin processing only after successful payment authorization.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 60 calendar days after delivery.

Returned products should be:

Unworn
Unused
In their original condition
Returned with original tags whenever possible

Please review our Return & Refund Policy for complete eligibility requirements.

How long does it take to receive a refund?

Once your return has been received and approved, refunds are generally processed within:

Up to 12 business days

Your financial institution may require additional processing time before the refund appears in your account.

Do you charge restocking fees?

No.

Volkhr does not charge restocking fees for approved returns.

Can I exchange an item?

Yes.

If you need a different size or another available item, please contact our Customer Support Team.

Exchanges are subject to inventory availability.

Products

What products do you sell?

Volkhr specializes in fashionable apparel, including:

Skirts
Midi Dresses
Maxi Dresses
Kimonos

We regularly update our collections with new styles.

The color looks different from the website. Why?

Product colors may vary slightly depending on:

Monitor settings
Mobile device displays
Screen brightness
Individual display calibration

We make every effort to display product colors as accurately as possible.

How do I choose the correct size?

We recommend reviewing the sizing information provided on each product page before placing your order.

If you're unsure which size to select, our Customer Support Team will be happy to assist.

Delivery

My package says "Delivered," but I haven't received it.

Please:

Verify your shipping address.
Check around your property.
Ask household members or neighbors.
Contact the shipping carrier for delivery details.

If you're still unable to locate your package, please contact us for assistance.

What happens if my package is returned?

If a package is returned because of an incorrect address or unsuccessful delivery attempts, our Customer Support Team will contact you regarding available options.

Additional shipping charges may apply for reshipment.

What should I do if my order arrives damaged?

Please contact us as soon as possible.

To help us investigate, include: