Shipping & Delivery

1. Shipping Policy

Last Updated: March 12, 2024

Store: Volkhr
Website: https://volkhr.com/
Support Email: support@volkhr.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

2. Overview

At Volkhr, we are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing products from our website.

Volkhr offers fashion apparel including dresses, jackets, and tops, and we carefully prepare each order to ensure products arrive safely and in excellent condition.

Our shipping process is designed to be transparent and predictable. Customers can clearly understand shipping costs, delivery timelines, supported carriers, and tracking procedures before completing a purchase.

Orders are processed during our operational business days and shipped through reputable delivery carriers to ensure dependable transportation and tracking visibility.

3. Order Processing Time

Once an order is successfully placed on the Volkhr website, it enters our order processing system. During this stage, the order is verified, items are prepared, and the package is packed for shipment.

Processing Time: 1 Business Day

Orders are processed during business days only, which include Monday through Friday.

Orders placed after the daily cut-off time will begin processing on the next business day.

Order Processing Timeline

4. Daily Order Cut-Off Time

To maintain efficient order handling, Volkhr operates with a daily order processing cut-off time.

Orders placed before 5:00 PM EST will begin processing on the same business day.
Orders placed after 5:00 PM EST will begin processing on the following business day.

5. Shipping Cost

Volkhr offers a simple and transparent shipping fee for all standard deliveries.

This flat-rate shipping fee applies per order regardless of the number of items purchased.

Additional taxes, customs duties, or import charges (if applicable in the destination country) are determined by local authorities and may be collected by the carrier upon delivery.

6. Estimated Delivery Time

The total delivery time for an order consists of two parts: handling time and transit time.

Handling time represents the time required to prepare and ship the order, while transit time represents the carrier’s delivery period.

Delivery Timeline

Delivery estimates are based on normal operating conditions and may vary depending on location, carrier logistics, or external factors.

7. Shipping Days

Volkhr processes and ships orders during standard business days.

Orders placed during weekends or holidays will begin processing on the next available business day.

8. Delivery Services & Carriers

To ensure reliable shipping performance, Volkhr partners with trusted logistics providers. Orders may be shipped using one of the following carriers depending on location and logistics availability:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The shipping carrier is selected based on delivery efficiency and service coverage.

All shipments include tracking capability, allowing customers to follow their package throughout the delivery process.

9. Shipment Tracking

After an order has been shipped, customers will receive a shipping confirmation email containing:

• Shipment tracking number
• Carrier name
• Tracking link

Tracking information allows customers to monitor the package status from dispatch to delivery.

Please note that tracking updates may take 24–48 hours to appear after the shipment has been handed over to the carrier.

10. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information before submitting your order:

• Recipient name
• Street address
• Apartment or suite number (if applicable)
• City, state, and postal code
• Contact email

Volkhr is not responsible for delivery issues caused by incorrect or incomplete address information.

If you discover an address error after placing an order, please contact our support team immediately at:

support@volkhr.com

We will attempt to update the address before the order is shipped.

11. Shipping Delays

Although Volkhr strives to meet all delivery estimates, certain circumstances beyond our control may result in shipping delays.

These situations may include:

• Severe weather conditions
• Carrier logistics disruptions
• Peak holiday shipping periods
• Customs inspections
• Public holidays

If a shipment experiences a significant delay, customers may contact our support team for assistance in tracking the order.

12. Lost Packages

If a package appears to be lost during transit, customers should contact our support team once the estimated delivery period has passed.

Our team will work with the shipping carrier to:

1. Investigate the shipment status
2. Confirm tracking activity
3. Provide assistance with the resolution process

Investigations with carriers may take several business days depending on the situation.

13. Delivered but Not Received

If the tracking information indicates that a package has been delivered but the customer cannot locate it, we recommend the following steps:

1. Check the mailbox and surrounding delivery area
2. Confirm with household members or neighbors
3. Contact the local carrier office for delivery confirmation
4. Wait 24 hours in case the package was prematurely marked as delivered

If the package remains missing, please contact our support team.

14. Damaged Packages

Volkhr takes great care in packaging products to prevent damage during shipping.

If a package arrives damaged, customers should:

1. Take clear photos of the package and product
2. Keep the original packaging materials
3. Contact our support team immediately

This documentation helps us evaluate the issue and assist with resolution.

15. Multiple Shipments

In some cases, orders containing multiple items may be shipped separately. This may occur due to inventory availability or packaging logistics.

When this happens:

• Each package will have its own tracking number
• Customers will receive separate shipping notifications

This process ensures faster delivery when items are located in different warehouse sections.

16. Order Changes or Cancellation

Customers may request order changes or cancellations before the order enters the shipping process.

Once the order has been processed or shipped, modifications may no longer be possible.

To request order adjustments, contact:

support@volkhr.com

Our support team will confirm whether the request can be completed.

17. Returned Shipments

If a package is returned to Volkhr due to delivery issues such as:

• Incorrect shipping address
• Failed delivery attempts
• Refused delivery

The order may be eligible for reshipment once it is returned to our warehouse.

Additional shipping charges may apply depending on the circumstances.

18. International Shipping Considerations

For international deliveries, additional customs duties, taxes, or import fees may apply based on the regulations of the destination country.

These charges are determined by customs authorities and are typically collected by the shipping carrier upon delivery.

Volkhr does not control or determine these fees.

19. Customer Support

Volkhr is committed to providing responsive assistance for shipping and order inquiries.

Customer Support Contact

Customers can contact our team during these hours for assistance regarding shipping, delivery, or order concerns.

20. Policy Updates

Volkhr reserves the right to update or modify this Shipping Policy when necessary to reflect operational changes or service improvements.

Any updates will be published on this page along with the revised Last Updated date.

Customers are encouraged to review this policy periodically when placing orders.