Shipping Policy

1. Shipping Destinations

Volkhr currently accepts and ships orders to delivery addresses within the United States. During checkout, please enter a complete and valid U.S. shipping address, including the recipient's full name, street address, apartment or unit number when applicable, city, state, and ZIP code.

Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete. An incorrect or incomplete address may cause a shipment to be delayed, returned to the carrier's facility, or delivered to an unintended location.

Before submitting your order, carefully review the shipping address and contact information displayed at checkout. If you need to request an address correction after placing an order, contact our support team as soon as possible. Address changes cannot be guaranteed once an order has entered processing or been transferred to a carrier.

2. Shipping Rates and Costs

Volkhr applies a flat-rate shipping fee of $6.99 per order. This rate provides a straightforward shipping cost for customers purchasing eligible clothing products through our online store.

The shipping fee is calculated and displayed at checkout before you confirm payment. Please review the order summary to verify the shipping charge and total amount due.

If your order contains multiple products, the applicable flat-rate shipping fee will be shown in the checkout summary. The amount displayed at checkout is the amount applicable to your order at the time of purchase.

Volkhr does not consider an order confirmed until the checkout process has been completed successfully and payment has been accepted.

3. Order Processing and Handling Time

Order processing begins after we receive a successfully submitted order and confirm the associated payment. Each order goes through preparation before it is handed over to the selected shipping carrier.

Our standard handling time is 1 business day. During this period, we review order information, prepare the purchased items, verify shipping details, and arrange the shipment.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

Orders submitted before the cut-off time on a business day are eligible to begin processing according to our standard handling schedule. Orders submitted after 5:00 PM EST are generally treated as received on the next business day.

Orders placed on Saturdays, Sundays, or recognized public holidays are processed on the next applicable business day.

Business days refer to Monday through Friday and exclude Saturdays, Sundays, and applicable public holidays. The handling period is an estimate and may be affected by payment verification, order information issues, inventory checks, or other circumstances requiring additional review.

4. Shipping and Delivery Timelines

After an order has completed processing, it is prepared for dispatch. The carrier transit period begins when the shipping carrier receives the package and starts transporting it through its delivery network.

Our standard carrier transit time is estimated at 2–6 business days. Combined with the standard 1-business-day handling period, the overall estimated delivery time is 3–7 business days.

Delivery estimates are calculated in business days rather than calendar days. Weekends and public holidays are not included in the standard business-day estimates.

The estimated delivery period is provided for planning purposes and is not a guaranteed delivery appointment. Actual delivery may vary depending on the destination, carrier operations, transportation conditions, weather, seasonal shipping volume, and other factors outside our direct control.

Customers should allow the full estimated delivery window before considering a shipment delayed. If your order has not arrived after the estimated period, please contact us with your order number so we can help review its status.

5. Delivery Services and Shipping Carriers

Volkhr uses established third-party shipping carriers to transport customer orders. Depending on the destination, shipment characteristics, and carrier availability, your order may be delivered through one of the following services:

The carrier used for an individual order is selected according to shipping requirements and operational availability. Customers may not be able to select a specific carrier at checkout.

Once the package has been transferred to the carrier, transportation and final delivery are managed through that carrier's delivery network. Carrier service availability and delivery procedures may differ depending on the destination.

6. Order Tracking and Shipment Updates

Volkhr provides shipment tracking information by email when a tracking number becomes available for your order. This allows you to monitor the package as it moves through the carrier's delivery network.

Once you receive your shipping confirmation email, follow the tracking link or visit the relevant carrier's official tracking page to review the latest shipment information.

Tracking Information Not Updating

Tracking information may not appear immediately after a shipping confirmation email is sent. In some cases, the carrier needs additional time to scan the package and update its online tracking system.

If your tracking page shows no movement or an unavailable status, allow some time for the carrier's system to refresh. If the tracking information remains unchanged for an extended period or your package appears to be delayed, contact our customer support team for assistance.

Please keep your order confirmation and tracking number available when contacting us so that we can identify the shipment and review the information more efficiently.

7. Shipping Address Accuracy

Customers are responsible for providing a correct and deliverable shipping address at the time of checkout. Please verify all address details before submitting your order.

To help prevent delivery problems, we recommend checking the following information:

• Recipient's full name and accurate contact details.
• Complete street address, including house or building number.
• Apartment, suite, floor, or unit number when applicable.
• Correct city, state, and ZIP code.
• Any additional delivery instructions required for the address.

If you discover an error after placing your order, email support@volkhr.com as soon as possible. We will review your request and determine whether the address can still be corrected before dispatch.

Once an order has been shipped, we cannot guarantee that an address correction, rerouting request, or delivery interception will be possible. Such requests may depend on the carrier's policies and the shipment's current status.

8. Delivery Attempts and Missed Deliveries

Delivery attempts are managed by the assigned carrier according to its standard procedures. If nobody is available to receive a package when a signature or recipient presence is required, the carrier may make another delivery attempt, leave a delivery notice, or hold the package at an authorized collection location.

If a delivery attempt is unsuccessful, please check your tracking information and any notice left by the carrier. You may be able to arrange another delivery attempt or collect the shipment directly from the carrier, depending on the available service.

If a package is returned to the sender because of an incorrect address, repeated unsuccessful delivery attempts, refusal, or failure to collect the shipment, contact Volkhr to discuss the available options. Any additional shipping arrangements will be reviewed based on the circumstances of the return.

9. Shipping Delays and Unexpected Circumstances

Although Volkhr works to follow the published handling and delivery estimates, certain circumstances may affect the movement of a shipment after an order has been dispatched.

Potential causes of delivery delays include:

• Severe weather conditions or natural events.
• Unexpected carrier transportation or sorting delays.
• High shipping volumes during holidays or peak shopping periods.
• Address verification or delivery access issues.
• Operational disruptions within the carrier's delivery network.
• Other circumstances beyond our reasonable operational control.

When a shipment is delayed, we recommend checking the tracking page first for the latest carrier updates. If the shipment remains delayed beyond the estimated delivery window, contact us and provide your order details.

Our support team will review the available shipment information and assist with the next appropriate steps. Delivery estimates may change when unexpected circumstances affect carrier operations.

10. Lost, Missing, or Damaged Packages

Packages Marked as Delivered but Not Received

If the tracking page indicates that your package has been delivered but you cannot locate it, first check the delivery area, mailbox, front porch, reception desk, parcel room, and other designated locations around your property.

You may also check with household members, neighbors, building management, or anyone who may have accepted the package on your behalf. If the package is still missing, contact the carrier to request additional delivery information and notify Volkhr at support@volkhr.com.

Packages That Appear Lost

If your shipment has not arrived and the tracking information shows an extended period without movement, contact our support team. Please include your order number and tracking number so we can review the available details and determine whether further assistance is necessary.

Damaged Packages or Products

If your order arrives with visible shipping damage or the purchased items are damaged, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the external packaging and affected items when available.

Providing photographs and relevant information helps us assess the reported issue and determine the appropriate resolution. Please retain the original packaging until the matter has been reviewed.

11. Order Changes and Shipping Cancellations

If you need to change or cancel an order, please contact Volkhr as soon as possible after completing checkout. We will review the request based on the current order status.

Requests received before processing or shipment may be eligible for an update or cancellation. However, once an order has entered fulfillment, been packed, or been handed over to the carrier, changes and cancellations may no longer be possible.

Please do not assume that an order has been canceled until you receive confirmation from our customer support team. If the package has already been dispatched, you may need to follow the applicable return procedures after delivery.

12. Orders Containing Multiple Items

Orders containing more than one product are generally prepared according to the availability and handling requirements of the purchased items.

Depending on fulfillment arrangements, products in the same order may be shipped together or in separate packages. If an order is dispatched in multiple shipments, tracking information may be provided separately for each package when available.

If you receive only part of your order, check your shipping confirmation emails and tracking details to determine whether another package is still in transit. If any item appears to be missing beyond the expected delivery period, contact us with your order number and the details of the item concerned.

13. Customer Responsibilities

To help ensure a smooth delivery experience, customers are encouraged to review their order information and monitor shipment progress after dispatch.

• Provide accurate and complete shipping information during checkout.
• Review the order summary and shipping charge before completing payment.
• Monitor the tracking link provided in the shipment confirmation email.
• Ensure that the delivery location is accessible to the assigned carrier.
• Follow carrier instructions regarding missed delivery attempts or package collection.
• Contact Volkhr promptly if you notice an issue with your shipment.

These steps help reduce preventable delivery issues and allow our team to assist you more effectively when a shipping concern arises.

15. Shipping Policy Updates

Volkhr may update or revise this Shipping Policy when necessary to reflect changes in shipping operations, carrier services, delivery procedures, or other business requirements.

Any revised version will be published on this page. Customers are encouraged to review the policy periodically to stay informed about the shipping terms applicable to purchases made through our website.

For questions or clarification regarding any information in this policy, please contact our support team at support@volkhr.com.

Thank you for shopping with Volkhr. We appreciate your trust and look forward to providing a reliable shopping and delivery experience.