Return & Refund Policy
Last updated: November 2026
At Volkhr, we want you to feel confident with every purchase. If an item does not meet your expectations, our return and refund process is designed to provide a clear and straightforward way to request a return, have your item reviewed, and receive an eligible refund. This policy explains the applicable return period, return requirements, refund procedures, and how to contact our support team.
Returns Made Simple at Volkhr
We understand that choosing clothing online involves finding the right style, fit, and overall appearance. Whether you have purchased a blazer, jacket, shirt, or another item from our men's and women's collections, we want your shopping experience to be clear and convenient.
If you are not satisfied with your purchase, you may request a return within 60 days from the date your order is delivered. Once an eligible returned item has been received and approved, we will process the applicable refund within 12 days.
Volkhr does not charge return fees or restocking fees. Please review the information below before submitting a return request so you understand the process and the steps required to complete your request.
1. Return Eligibility and Timeframe
Volkhr accepts return requests submitted within 60 days from the date the order is delivered. The return period begins on the delivery date shown in the applicable shipment tracking information.
If you decide that an item is not suitable for you, please contact our customer support team within this 60-day period. Our team will provide instructions on how to proceed with your return request.
| Return Information | Policy Details |
|---|---|
| Return Window | 60 days from the delivery date |
| Request Submission | Contact Volkhr customer support within the applicable return period. |
| Return Authorization | Obtain return instructions from our support team before sending an item back. |
| Refund Processing | Within 12 days after the returned item is received and approved. |
| Return Fees | No return fees or restocking fees. |
To avoid delays, we recommend contacting us as early as possible after deciding to return an item. Submitting your request within the return window allows our team to review the order and provide the appropriate next steps.
Important: The 60-day return period is calculated from the delivery date, not the date the order was placed or the date the shipping confirmation email was sent.
2. Conditions for Returning an Item
To help us review your return request and process it efficiently, returned products should be sent back in a condition that allows us to identify and assess the original purchase.
Before shipping an item back, please review the following recommended return conditions:
- Items should be returned in their original condition.
- Clothing should be clean and free from signs of use beyond reasonable inspection.
- Products should not have been washed, altered, repaired, or intentionally damaged.
- Original product tags, labels, and packaging should be included when available.
- All items included in the return should correspond to the order being reviewed.
- Provide the relevant order number so our team can identify the purchase.
We recommend carefully checking your items before sending them back. Returning products with their original components and packaging, when available, helps our team complete the inspection and verification process.
If you are unsure whether your item meets the return conditions, contact our support team before shipping it. We can review your situation and explain the appropriate return procedure.
3. How to Request a Return
Volkhr uses a customer support-based return process to ensure that each request is associated with the correct order and receives the appropriate instructions.
Please follow the steps below to begin your return:
| Return Step | What You Need to Do |
|---|---|
| Step 1: Contact Us | Email support@volkhr.com to request a return within 60 days of delivery. |
| Step 2: Provide Details | Include your order number, the item you wish to return, and the reason for your request. |
| Step 3: Receive Instructions | Wait for our support team to review your request and provide the applicable return instructions. |
| Step 4: Prepare Your Package | Pack the item securely and include the relevant order information as instructed. |
| Step 5: Send the Return | Ship the package according to the return instructions provided by Volkhr. |
| Step 6: Return Review | Our team receives and reviews the returned item before confirming refund eligibility. |
Information to Include in Your Request
To help us identify your purchase and understand your request, please include the following information in your email:
- Your full name.
- Your order number.
- The email address used when placing the order.
- The name or description of the item you wish to return.
- The reason for requesting a return.
- Photographs of the item if you are reporting damage, defects, or an incorrect product.
Please note: Contact our team and obtain return instructions before sending a package. This helps ensure that your return can be properly identified and reviewed.
4. Return Shipping and Fees
Volkhr does not charge return fees or restocking fees. Customers will not be charged an additional return processing fee when submitting an eligible return request under this policy.
| Fee Information | Applicable Policy |
|---|---|
| Return Fees | No fees |
| Restocking Fees | No fees |
| Return Processing Fees | No fees |
| Return Instructions | Provided by our customer support team after reviewing your request. |
Before sending a return, please contact us to receive the correct return instructions. Do not send products to the business address listed on this page unless our support team specifically confirms that it is the designated return destination.
If you have questions about arranging a return shipment, our team can assist you with the applicable procedure.
5. Refund Policy and Processing Time
Once your returned item has arrived and has been reviewed, Volkhr will determine whether the return meets the applicable requirements. After the returned item is received and approved, the refund will be processed within 12 days.
Refunds are issued to the original payment method used when the order was placed. This helps ensure that the refund is returned through the payment channel associated with the original transaction.
| Refund Stage | Details and Timeline |
|---|---|
| Return Received | Volkhr receives the returned package. |
| Return Inspection | The returned item is checked against the applicable return conditions. |
| Refund Approval | The return is reviewed and approved for a refund. |
| Refund Processing | Within 12 days after receipt and approval. |
| Refund Destination | Original payment method used for the purchase. |
| Refund Fees | No refund processing fees. |
How Refunds Are Calculated
The approved refund amount is based on the eligible returned item and the original transaction details. Refunds are processed according to the purchase information associated with the order.
Any applicable refund amount will be submitted through the original payment method. The amount and transaction details will be reviewed before the refund is finalized.
When Will the Refund Appear?
Volkhr processes eligible refunds within 12 days after the returned item has been received and approved. After we submit the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If the refund has been processed but does not yet appear in your account, we recommend checking with your payment provider for information about its posting timeframe.
Refund timeframe: The 12-day processing period begins after the returned item has been received and approved. Additional posting time, if any, is determined by the financial institution or payment provider.
6. Damaged, Defective, or Incorrect Items
We aim to ensure that every order is prepared accurately and reaches its destination in the expected condition. If you receive an item that is damaged, defective, or different from what you ordered, please contact Volkhr so we can review the issue.
We recommend reporting these issues as soon as reasonably possible after delivery. Please provide the following information:
- Your order number and the email address used for the purchase.
- The name or description of the affected product.
- A clear explanation of the issue.
- Photographs showing the damage, defect, or incorrect item.
- Photographs of the shipping packaging when relevant.
These details help our team understand the situation and determine the appropriate next steps. Depending on the circumstances, we will review the issue and explain the available resolution.
Items Received in Damaged Condition
If an item arrives damaged, please retain the product and its original packaging while the issue is being reviewed. Clear photographs of the affected areas can help us assess the reported damage.
Incorrect Items Received
If you receive a different product, size, or item than the one shown in your order confirmation, contact us with photographs and your order details. Our team will review the order information and assist with the appropriate return or refund procedure.
7. Exchanges and Replacement Requests
If you would prefer a different item instead of keeping your original purchase, please contact our customer support team to discuss the available options.
When requesting an exchange, include your order number, the item you currently have, and details of the item you would like instead. Our team will review the request and explain the next steps based on product availability and the circumstances of your order.
Exchange or replacement requests should be submitted within the applicable 60-day return window. Please wait for confirmation and instructions from our support team before sending any item back.
If an exchange cannot be arranged, you may request an eligible return and refund in accordance with the terms of this policy.
8. Return Review and Product Condition
Returned items are reviewed after they arrive at the designated return destination. The review helps verify that the product corresponds to the original order and meets the applicable return conditions.
Items that show significant signs of wear, washing, alteration, repair, or damage unrelated to a reported product issue may require additional review before a refund can be approved.
If an item does not appear to meet the return requirements, our support team will contact you to explain the findings and discuss the available options.
If you believe a return decision does not accurately reflect the condition of your item, you may contact us with additional information or photographs so we can review the matter further.
9. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact Volkhr as soon as possible after placing it. Requests are reviewed according to the current order status.
Orders that have not entered fulfillment or shipment may be eligible for cancellation or modification. Once an order has been processed, packed, or transferred to a shipping carrier, changes or cancellations may no longer be possible.
If an order has already been dispatched, you may need to receive the package and submit a return request under the 60-day return policy.
A cancellation request is not considered confirmed until you receive confirmation from our customer support team. If a cancellation is approved and a refund is applicable, the refund will be returned to the original payment method.
10. Checking Your Return and Refund Status
If you have already submitted a return request, you can contact our support team to check its progress. We can assist with questions about return instructions, receipt confirmation, review status, and refund processing.
| Return Status | Explanation |
|---|---|
| Request Submitted | Your return inquiry has been received by our customer support team. |
| Instructions Provided | Return information and the applicable next steps have been communicated. |
| Return in Transit | Your returned package is being transported to the designated return destination. |
| Return Received | The returned package has arrived and is awaiting or undergoing review. |
| Return Approved | The returned item has been reviewed and approved for a refund. |
| Refund Processed | The applicable refund has been submitted to your original payment method. |
When contacting us about an existing return, please include your order number and any return tracking information available. This will help our team locate the relevant details and provide a more accurate update.
11. Returns for Orders Containing Multiple Items
If your order contains multiple products, you may contact us to request a return for the specific item or items you do not wish to keep.
Please identify each product you want to return in your email, including its name or description and the quantity involved. If only part of an order is being returned, make sure the items being sent back are clearly identified.
Each returned product will be reviewed according to the applicable return conditions. Eligible refunds will be calculated using the original order information and the items approved for return.
If you received your order in separate packages, you may submit a return request for the relevant items without needing to return products you intend to keep.
12. Important Return and Refund Information
To help ensure that your return or refund request is handled correctly, please keep the following points in mind:
- Submit your return request within 60 days from the delivery date.
- Contact our customer support team before shipping an item back.
- Include your order number and accurate purchase information.
- Follow the return instructions provided by Volkhr.
- Keep your return shipment tracking information until the process is complete.
- Returned products are subject to review after receipt.
- Eligible refunds are processed within 12 days after the returned item is received and approved.
- No return fees, restocking fees, or refund processing fees are charged.
- Refunds are issued to the original payment method used for the purchase.
Providing complete information and following the return procedure helps reduce delays and allows our team to review your request more efficiently.
13. Contact Our Return & Refund Support Team
If you have questions about return eligibility, return instructions, damaged products, exchanges, or refund status, our customer support team is available to assist you.
When contacting us, please provide your order number, the email address associated with your purchase, and a clear explanation of your concern. If your inquiry involves a damaged or incorrect item, including photographs will help us review the situation.
8:00 AM – 7:00 PM (EST)
Cortlandt Manor, NY 10567,
United States
14. Return & Refund Policy Updates
Volkhr reserves the right to update or revise this Return & Refund Policy when necessary to reflect changes in our return procedures, customer service operations, or business practices.
Any updated version will be published on this page. Customers are encouraged to review this policy periodically to remain informed about the return and refund terms applicable to purchases made through our website.
If you have questions or need clarification about any part of this policy, please contact our support team at support@volkhr.com.
Thank you for choosing Volkhr. We appreciate your trust and are committed to making your shopping experience as straightforward and convenient as possible.